The Future of E-commerce? A 1:1 Conversation The best time to help a shopper is right when they’re deciding. But here’s the problem: -> 64% of online shopping happens in the evening—when support is usually offline -> Add weekends, global visitors, and language barriers, and nearly half of all shoppers go unsupported -> In some industries, return rates reach 30%, often due to lack of guidance at the moment of purchase When shoppers can’t get answers—“Will this fit?” “Is this the right model?”—they hesitate, abandon, or buy and return. ‍ Enter Clerk.io’s New AI Chat: Your Personal Shopper, at Scale Clerk’s upgraded AI Chat brings true conversational commerce to your store. It doesn’t just respond—it anticipates shopper needs in real time, just like a great in-store salesperson would. This isn’t just live chat. It’s a smart, always-on 1:1 shopping experience designed to: -> Answer questions instantly, from sizing and shipping to compatibility and use cases -> Guide decision-making, especially for shoppers who are overwhelmed or comparing similar products -> Increase AOV, using behavioral signals to surface add-ons, better-value bundles, or popular alternatives -> Recover exit-intent visitors, not with a generic popup—but with personal suggestions tailored to what they’ve viewed or added to cart -> Support gift buyers and DIY shoppers, who often don’t know what they’re looking for, with smart prompts and thoughtful questions that help narrow the path to purchase -> And reduce returns, by giving people the confidence to choose the right item the first time It’s like giving every visitor their own personal shopper—only faster, multilingual, and available 24/7. Hosted by Matteo Azzarelli and Matthew Nielsen from Clerk.io, this fast-paced session will show you how to turn your online store into a salesperson-powered experience using AI that sells like your best rep—day or night.