Join us for this insightful webinar exploring the critical importance of consistent patient direction in general practice. With nearly 1 million primary care appointments taking place daily across the UK, effective signposting is essential for practice efficiency and patient care. Our expert panel will discuss the challenges of inconsistent signposting, share real-world experiences, and demonstrate how the Appropriate Appointments Online (AAOL) simulation tool can identify variations in your team's approach to patient direction. The AAOL tool helps practices uncover and understand variations in how teams direct patients, ensuring each patient is seen by the most appropriate member of the practice team. Through engaging simulations, staff review realistic patient scenarios and decide who should see the patient, how urgent the appointment should be, and what other services might be appropriate. This event will be chaired by Darren Jones, Strategic Advisor for the NHS, and features insights from Dr Kiran Mandhyan of the Holbrooks Health Team and Simon Bricknell, Healthcare Improvement Expert. This webinar is ideal for Practice Managers, GP Partners, Reception Team Leaders, Care Navigators, within practices in Wales, Scotland or Northern Ireland, and anyone involved in patient signposting and appointment scheduling. This is a live, online webinar with Q&A opportunities. Brought to you by the Innovative Online Products Team, developers of the Appropriate Appointments Online tool. Register now to secure your place and learn how understanding your practice's signposting variation can transform efficiency, improve patient experience, and optimise your team's approach to appointment management.