Going into 2025, refund and return policy abuse remains a frustrating challenge for e-commerce and subscription businesses, often leading to significant revenue leakage and operational strain. In this session, Dodgeball’s Head of Fraud, Brian Davis, and COO, Alex Conners, will explore how industry leaders are tackling this issue while balancing consumer expectations, and how Dodgeball’s agility empowers businesses to adapt. They will share recent public policy update examples, discuss their implications for businesses and consumers, and break down strategies used by e-commerce giants to mitigate abuse. From leveraging automation to refining policy enforcement, this session offers actionable insights to protect your bottom line while maintaining a customer-centric approach.