1300 UK Time // 0800 EST - Finishes 1430 UK // 0930 EST A FREE online festival where some of the world’s best insight research folks share their top tip on how to decode customers and change the world. 10+ speakers, each speaking for just 3 minutes each. In just 90 minutes, you will learn a range of tools, tips, and approaches you can use straightaway in your work. Outrageous Insight and Field Notes Communities present the Festival of Customer Delight.