Craft a self-service portal to make it easier on your agents. Give more actions into customers' hands to minimize ping-pong communication and reduce bottlenecks during the resolution process. What will you gain? 💡 ✅ Proven strategies for crafting a self-service customer portal ✅ Lists of must-have tools that will help you in handling incidents ✅ A recipe for satisfied customers and high CSATs ✅ Ready-to-use strategies to improve agents' work