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Making Agents' Lives Easier: Building a Self-Service Portal in Jira Service Management

Craft a self-service portal to make it easier on your agents. Give more actions into customers' hands to minimize ping-pong communication and reduce bottlenecks during the resolution process. What will you gain? 💡 ✅ Proven strategies for crafting a self-service customer portal ✅ Lists of must-have tools that will help you in handling incidents ✅ A recipe for satisfied customers and high CSATs ✅ Ready-to-use strategies to improve agents' work

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