- Why is consistent training, especially in areas like communication, considered vital for automotive shops? - What is the concept of "getting out of your comfort zone" for growth? How does this apply to the challenges and opportunities faced by automotive shop owners and their teams? - Why are storytelling and vulnerability important in building connections and conveying messages effectively, both within a shop team and with clients? This episode is a reminder that sometimes the most meaningful moments are unplanned, and communication is at the heart of every successful business.