Are your longtail customers churning or not expanding? The challenges are clear: Traditional CSMs are costly, difficult to train, and lack scalability. Partners excel in high-value projects but are less effective and measurable for SMBs. Digital touchpoints only serve a small segment of customers who can navigate the learning curve independently or have dedicated resources. Many SMBs fail to maximize the value of the platforms they invest in due to a lack of knowledge and time, leading to dissatisfaction and eventual churn. In a world where customer success teams are pressured to demonstrate ROI, what strategies can effectively combat churn and drive expansion? Join us for this exclusive event where industry experts will share actionable strategies SaaS companies can implement to reduce churn and turn longtail customers into a significant revenue stream."