Did you know that 48% of customers will pay more for quality customer service and 70% will switch brands for better product quality? Is your Customer Experience Management Program driving better service and product outcomes or is it stuck making little progress? In this episode of CX Behind The Scenes, we will learn three powerful and practical actions you can take to democratize CX Innovation across your organization to achieve fast and sustainable impact. Join us as CX innovation expert Mike Kendall shares "The Three E's" that have been transforming world-class brands around the globe. Takeaways: - Bring customer insights into every decision, empowering teams to drive impactful change. - Enable cross-functional teams to respond faster and boost CX agility. - Cut through feedback overload to focus on actions that improve quality and loyalty. About the guest speaker: Mike Kendall helps top brands like Intuit, Roche, and Capital One drive innovation in customer experience and product development. With expertise in Agile, Lean Startup, and human-centered design, He leads transformations that empower teams, foster resilient cultures, and deliver measurable impact. Mike is passionate about mentoring, and building strategies that put customers at the heart of business growth.